[Notation based on the Act on Specified Commercial Transactions]

Company name: AKIKOAOKI

General Manager: Akiko Aoki

Location: Harajuku Royal Building 6B, Jingumae, Shibuya-ku, Tokyo 3-38-11

Phone Number: 03-5829-6188

akikoaokidesign@gmail.com

Sales URL: https://store.akikoaoki.com/

Payment method: Shopify Payments(VISA,MASTER CARD,American Express,Shop pay,Apple Pay,Google Pay)

 

Necessary amount other than product price: Required amount other than product price. Required amount: Bank transfer fee and shipping fee are required. 

■Domestic Shipping
A flat rate shipping fee of 1,100 yen(tax ncluded)
 

 

■International Shipping (Applicable Areas: Shipping Charges)
China, Hong Kong: 3,930 yen
North America, Canada: 5,150 yen
Italy, Germany: 6,170 yen India, Australia: 4,590 yen
Thailand, Malaysia: 4,400 yen
Russia, Ukraine: 9,540 yen
South Korea, Taiwan: 3,840 yen
Russia, Ukraine: 9,540 yen
South Korea, Taiwan: 3,840 yen
Other regions: 9,920 yen

*For overseas delivery, you will be required to bear the customs duties associated with shipping.
The AKIKOAOKI online store does not provide support for customs duty payment, so please handle this on your own.
For more information on customs and import duties, please contact the customs office in your country.

Please check the sales quantity on each product page.

Please allow up to 7 days after your order is placed.

If we do not receive your payment within 7 days after your order, we will cancel your order. "

Delivery time: In case of prepayment, if there is no specified date, we will ship the item within 7 business days after confirming the payment.

For cash on delivery, if there is no specified date, we will ship within 7 business days after confirming your order.

For other payment methods, if there is no specified date, we will ship within 7 business days after receiving your order. "

Product Delivery Method: After we make arrangements, the product will be delivered by a shipping company

Returns and Exchanges:

[Returns and Exchanges]

Customers who wish to return or exchange products must do so within 7 days of receiving the product.

Please be sure to contact us within 7 days of receiving the product.

Please note that if you do not contact us in advance, we will not be able to accept your return or exchange.

Once we receive your contact, we will contact you again with instructions on how to return or exchange the item.

[Return/exchange due to defective products or other reasons at our store]

We take all possible measures to ensure the quality of our products, but if the product is damaged or defaced, or if you receive a product that is not what you ordered, we will exchange or return it.

Please contact us as soon as possible after receiving the product. Please note that we cannot accept returns unless the product is defective.

If the item is defective, we will cover the shipping costs.

We apologize for the inconvenience, but please send the item back to us with payment on delivery.

We will take care of the return or exchange as soon as possible.

If the item is out of stock, we may not be able to exchange it and may ask you to cancel the order.

Please understand that we will contact you in advance"

[Returns and Exchanges for Customer's Convenience]

For returns and exchanges for customer's convenience, such as a different image, please pay the shipping costs.

Please return the product for return or exchange in the same condition in which it was delivered, along with the label, bag, and other accessories.

Please return all items purchased as a set together.

[In case of non-acceptance of return/exchange]

Product that has already been used by the customer (excluding products that are found to be defective after use).

Items that have been defaced or damaged by the customer.

Product that has been delivered for more than 8 days.

Custom-made products.

SALE products such as outlet products and grab bags.

Items with a "no returns" clause in the product description.

[Return Period]

It will be within 7 days of receiving the product.

Return shipping costs

Customers will be responsible for any return shipping costs. If the item is defective, we will pay for it. "

[Contact information for returns]

AKIKOAOKI

Place 150-0001

Jingumae, Shibuya-ku, Tokyo 3-38-11 Harajuku Royal Bldg. span>6B

TEL:03-5829-6188

E-MAIL:akikoaokidesign@gmail.com